About the Tech Doctors

About Us
The owners of Tech Doctors are the ones who will answer your phone call, e-mail, or chat request. We wrote this website.

 We will be the ones to work with you to resolve your technical issues. We are committed to your satisfaction! We take the time to fully understand your concerns and confirm they are resolved. We offer a variety of service options to maximize your productivity. We are reachable before, during, and after service is completed.

Both owner-operator partners bring with them numerous years of unique I.T. experience from a variety of sources including computer repair shops, an internet service provider (ISP), contracting work, on-site work, business & residential support, and a variety of clients. Both owners are competent repair technicians and are in the top of their field for hardware and software support. We realize that Rochester has many repair shop choices but will do what we can to gain your long-lasting confidence and support.

We reduce part costs as much as possible and take very little profit. We encourage clients to purchase or bring their own parts. We work with vendors who accept returns as often as possible and we look for reasonable warranty periods on the parts we purchase.

What You Can Expect

 

  • The phone is always answered during reasonable hours, unfortunately there are exceptions out of my control but:
  • If a phone call is missed I will always call back - even if you don't leave a message!
  • E-mails go directly to myself and I reply asap.
  • All service is handled from start to finish by myself and I stand behind my work completely.
  • The most economical & efficient service option will be recommended in all cases.
  • I do not charge any profit on parts for hardware repairs
  • Customer provided parts are accepted (client must accept liability for any part-related issues)
  • I shop around to find the best price and the best vendor
  • Every effort is made to return systems to clients when parts are pending.
  • Diagnosis can often be performed without the need to disconnect anything (which saves you time, hassle, and money).

Our History

Tech Doctors began as A+ Affordable Computer Services in 2003 under the sole direction of Derek Salsbery. In 2014 I decided to rename the business and bring on an additional owner (who later left the business for personal reasons in 2015). The business name realizes the intricacies that often comes with I.T. work while paying homage to the "Med City" of Rochester MN where myself and the business operate from. The two owners ran a brick and mortar repair shop in downtown Rochester for 6 months.  

Tech doctors recently opened a new office in Summer 2018 

Prior to launching Tech Doctors, Derek operated A+ Affordable Computer Repair from 2000 to 2013. He carries a plethora of experience and is willing to travel down uncharted technical territory to help a client. Derek has been employed by IBM, Charter Communications, and WorldWide Tech Services and has 7 technical certifications. 

Let's Talk

We would love to hear from you!